Pleasantly surprised that I did in fact receive a timely response. Goes against everything I had heard about e-pass customer service. Nice job.

Dear xxxxx,

Thank you for informing us of this email. It does not appear to have come
from ePassporte, but I may be mistaken. I am currently looking into the
issue. In the future, to help protect yourself from fraudulent activities,
please be advised of a few things:

1. ePassporte will never provide you with a link to follow in an email. We
will give you directions for our website, but not a link.
2. ePassporte will only communicate with you via your message center or
the email address you have listed on your Account.
3. If at any time you feel uncomfortable with information that ePassporte
is asking you to provide, feel free to call our message center at the
number listed on our website or this email and a Customer Service
Representative will confirm what ePassporte needs from you.

I hope this was helpful, please feel free to contact us if you need
further assistance,

Best regards,
Kaela W.
ePassporte Cardholder Services
cs@epassporte.com
Fax: 1-310-564-1751
Toll-Free from US: 1-877-372-7790
International and US: 1-310-301-2001

epass support has always been quick and pretty helpful with me fwiw...

glad you got it sorted out ne way