Well what's happened is that to remove the ex GF's name from the bill, BT told me I'd have to start an entirely new contract. Which is fine, but they said a necessary part of this process was ceasing my broadband connection, charging me £58 to re-establish it, and making me wait 5 working days for the pleasure.
My ISP is hopping mad of course (
www.biscit.net, who are generally great and give me better-than-advertised speeds on their 1mb package), because it makes them look bad, whereas it's nothing to do with them - it's all BT. Money grabbing bastards that they are.
One thing that exacerbated the situation is that when BT processed the cessation request they didn't mark it as completed. Therefore when my ISP put through a reconnection request a few days ago it failed, saying 'Error: Previous work order not complete' or some such nonsense. Since BT don't push work order errors back to their originators, it took me having to phone up and ask for a progress report to discover that the reconnection request had failed completely.
My new ETA for getting my conncetion (read: life) back at home is next Friday.
NOT a happy camper. I have no idea how I'm going to spend the weekend. I'll have to go do something 'real' like camping or something...