I miss american fish more

neteller live chat intelligence!
Seriously... this is NO! fake

Chat InformationAll operators are currently assisting others members. Your estimated wait time is 1 minutes. Thank you for your patience.
Chat InformationThank you for holding. Your estimated wait time is 0 minutes.
Chat InformationYou are now chatting with 'Mercedes'
Mercedes: Welcome to our live chat service. How may I help you?
Lukas: alright
Lukas: hi
Lukas: i want to upgrade my account
Mercedes: Before we proceed, may I ask your security question please?
............
Lukas: i received a small amount, i guess it's from you
Lukas: so...
Mercedes: To verify your bank account, please log in to your NETELLER account, then click on the Account tab. Look for the Quick Links box, and click on 'Verify My Bank Account'. Enter the amount we sent you in the space provided "without" a decimal or dollar sign, then click on 'Submit'.
Lukas: i received a small amount
Lukas: nono
Mercedes: just enter the number nothing else
Lukas: my currency is CHF
Lukas: so i enter the amount
Lukas: and it says its wrong
Lukas: because it displays $0. [enter amount here]
Lukas: but the amount i enter is in CHF
Lukas: swiss francs, so its obviously not the same as I received from you
Lukas: Buchungstext: .........
Mercedes: Thank you for your patience...
Mercedes: what was it ?
Lukas: i have no idea mate...
Lukas: is the payment reason not enough?
Lukas: can't you fill in the amount for me? as stated: my bank account is in CHF and you deposited an amount in $ which was automatically changed to CHF... now the amount you deposited is no longer the same I got in my account
Lukas: cause $ ---> CHF is not 1:1
Lukas: i got the payment details, i got the payment reason, i have the exchanged amount
Lukas: what can I do
Mercedes: So No it does not work that way YOU have to
Mercedes: Please verify the ammount then contact us again so we can help you
Lukas: did you read what I wrote to you????
Lukas: you deposited $ and my account is CHF
Lukas: HOW AM I SUPPOSED TO VERIFY AN AMOUNT WHICH WAS EXCHANGED TO A DIFFERENT CURRENCY?
Lukas: sorry caps lock...
Mercedes: you do not have to convert anything
Mercedes: Enter the amount we sent you in the space provided "without" a decimal or dollar sign, then click on 'Submit'
Lukas: currency exchange: my bank account is CHF, you deposited $
Lukas: I didnt convert anything
Lukas: when your bank account is $ and I send you 100 swiss francs
Lukas: do you have 1000$ in your account + 100 swiss francs?
Lukas: no, swiss francs will automatically be converted to $
Lukas: you get 1000$ + 80$
Lukas: right?
Mercedes: Lukas your account is in US we have a 1.9% conversion fee
Mercedes: You are talking about something else?
Mercedes: Small test deposit to your bank..
Mercedes: No conversion is needed when you sign in and verify..
Mercedes: Alright ?
Lukas: no my bank account is in CHF, i was not able to choose CHF when I started the process
Lukas: my neteller account is in $ and my bank account in CHF, i was unable to choose chf
Lukas: alright i want to upgrade my account...
Mercedes: ok ..
Mercedes: Do you know what it is????
Mercedes: Small test deposit ???
Lukas: yes
Mercedes: Did you check ??
Mercedes: Good
Lukas: yeah nobody deposits 0.60 swiss francs
Mercedes: To verify your bank account, please log in to your NETELLER account, then click on the Account tab. Look for the Quick Links box, and click on 'Verify My Bank Account'. Enter the amount we sent you in the space provided "without" a decimal or dollar sign, then click on 'Submit'.
Mercedes: so 60 only
Mercedes: just enter the number
Lukas: yeah i entered that... you know what? it's wrong... you know why? because you sent me probably something like 0.50$ ... then my bank exchanged the currency, cause my bank account is in CHF
Lukas: and that's why I get 0.60 swiss francs instead of 0.50$... might be 0.49$, 0.55$
Lukas: so the amount I got from you was auto exchanged to swiss francs
Lukas: and thus the amount is wrong cause $ exchanges not 1:1 to swiss francs
Mercedes: Lukas ; (
Mercedes: no conversion is needed
Lukas: man...
Lukas: you dont understand
Lukas: I dont convert
Lukas: Is there maybe someone else who understands the difficult principles of currency exchange?
Mercedes: you said you received 60 swiss francs
Mercedes: I understand perfectly
Lukas: 0.60 swiss francs, and you sent probably 0.55$
Lukas: the bank automatically converts those 0.55$ to swiss francs
Mercedes: 0.60 swiss francs the ammount sent to you?
Lukas: no you probably sent 0.55$
Lukas: or 0.54$
Mercedes: how many times have you tried to enter it
Lukas: or 0.49$ and my bank converted it to 0.60 chf
Lukas: 2 times
Mercedes: I dont know the ammount
Mercedes: ok What was exactly sent to you one more time please
Lukas: i can only look what my bank statement say, it says 0.60 swiss francs (CHF)
Lukas: but you sent an amount in $ which is not the same, it is most likely less cause $ is worth more than CHF
Mercedes: ok just enter the number of 60 only I have reset your test attempts
Lukas: okay...
Mercedes: no zero no decimal point no conversion..
Lukas: didnt work
Lukas: i only entered 6
Lukas: i can maybe look for currency exchange on that date or something
Lukas: and somehow guess what it might have been what I got
Lukas: is the payment reason which was added to the amount not proove enough for my account?
Lukas: ....
Mercedes: 60 please
Mercedes: what i meant was 0.60
Mercedes: just 60
Mercedes: try again please
Lukas: yeah i entered 60, it didnt work
Mercedes: ok I will email bankinfo@neteller.com on your behalf so they can take a look for you
Mercedes: Is there anything else I can assist you with?
Lukas: well i can guess what the currency exchange was... it must be something between 0.50 and 0.55
Lukas: is there a different way to upgrade the account?
Mercedes: No sorry
Lukas: send in bank statement etc?
Lukas: alright...
Mercedes: Ok I have emailed for you
Mercedes: Is there anything else I can assist you with?
Lukas: no thanks
Lukas: can u maybe reset once more?
Lukas: i can maybe guess the currency... maybe 0.54 or something
Mercedes: ok
Mercedes: REMEMBER 54 only then good luck
Mercedes: Is there anything else I can assist you with?
Lukas: no thanks
Lukas: thank you, have a good day
Mercedes: You're welcome. Thank you for choosing NETELLER!
Mercedes: Thank you for using NETELLER Live Chat. We appreciate your business and look forward to assisting you again. Bye for now.


btw the next neteller agent was able to solve this problem within 5 minutes by just guessing what the right amount in $ should be.
so if you think u're talking to a donk, maybe just pop up a next support window instead of trying to convince him of something

fck sometimes that support crew are really, and I mean, REALLY STUPID...

Maybe someone should write Neteller that different countries MIGHT use different currencies Actually it is rather weird that your bank cannot display the original amount transferred in its originating currency...

hehe i have to admit... finally setup again as a neteller slave I realized - there is no sense in bonuswhoring in europe... you can be sure to stack 3 donks while a bonuswhore would create a new account and start to deposit

[edit] haha btw just received a letter from my bank stating the exchange rate and what was deposited

Whoops but hell, mercedes is fucked up anyways

Wow, that reminds me of that phone call to Verizon that's posted on youtube where the CSR doesn't believe that there's a difference between .002 cents and .002 dollars and it goes on forever. You people have way more patience than me, I would break something about 30 seconds into that conversation.