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Cake customer service.

Postby iceman5 » Tue Jan 29, 2008 6:01 pm

I log into Cake to play a session. I play 4-5 hands and suddenly I cant see the cards. One table I get dealt [Jd]. Well I had another card but I couldnt see it.

I was in the middle of a hand on 1 table and couldnt see the river card and had to fold when the guy bet into me. I had put $18 into that pot.

I sat out and tried to close the tables and it wouldnt even let me do that. I emailed Cake CS and asked for a refund and for help since I still couldnt even close the tables after rebooting and starting the software back up.

Anyway, to make a long story short, I got a response from CS within 3 mins. Within 15 mins, I had exchanged 4-5 emails, had everything working again and had $18 refunded to me.

Ive played just about every poker site in the free world and this is by far the best CS Ive ever experienced.
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Postby Semillon » Tue Jan 29, 2008 6:09 pm

Ill throw in another good story, I was keen to use my gold chips (FPPs) to get an 80GB ipod classic, they had every other ipod available in their store but not the one I was after. Anyhow after an email to the store manager they arranged to ship me the exact model I wanted.
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Postby antneye » Wed Jan 30, 2008 5:27 am

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Postby iceman5 » Wed Jan 30, 2008 8:43 am

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Postby Cooper » Wed Jan 30, 2008 9:15 am

Journal at:
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Postby antneye » Wed Jan 30, 2008 10:44 am

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Postby antneye » Wed Jan 30, 2008 12:07 pm

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Postby iceman5 » Thu Jan 31, 2008 1:09 pm

Ship me a percentage. Let your conscience be your guide. :lol:
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Postby antneye » Thu Jan 31, 2008 3:19 pm

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Postby Xaston » Thu Jan 31, 2008 8:02 pm

Boy, you got me confused with a man who repeats himself.
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Postby stickdude » Fri Feb 01, 2008 7:17 pm

"My name is Inigo Montoya. You cracked my Aces... prepare to die"
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Postby iceman5 » Sun Feb 03, 2008 2:08 pm

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