by BigPhish » Wed Aug 24, 2005 2:19 pm
I deposited and then went right into the Cashier. The bonus showed up immediately.
I checked my hands played about an hour into it, and those had updated at the rate I expected (somewhere between 100 and 120 after an hour, 4-tabling).
Never had to send email or anything.
It sounds like their database is missing some information about your bonus status. Good luck testing their customer service to get it resolved.
-BigPhish
From my bankroll to yours, all across the Internet.