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Postby Twelver » Wed Aug 24, 2005 7:18 am

How do you check to see how many raked hands you have cleard towards the bonuns?
Mekos King (10:21:59 PM): one of the first rules of manlaw
Mekos King (10:22:06 PM): is never ever try to suck backup to a bitch
Mekos King (10:22:09 PM): who caught u cheatin
Mekos King (10:22:23 PM): unless your married and would lose like money inna divorce
Mekos King (10:22:33 PM): then u suckup just long enuf to get close enough to killer obv

Heat517163 (5:05:37 PM): black people man
Heat517163 (5:05:40 PM): they travel in packs
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Postby Acidjoe » Wed Aug 24, 2005 7:26 am

Click on cashier. Then click bonus account. It will open a web page and show you details of all bonus's plus refer a friend etc. It will indicate how many raked hands are required and how many have been played.
I did say no to drugs..... They just didn't listen
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Postby BigPhish » Wed Aug 24, 2005 7:52 am

I cleared the bonus in about 8 hours 4-tabling NL$25, so about 120 hands per hour I think.

Unfortunately my play sucked so not counting the bonus, I'm up all of $17 for the 8 hours.
-BigPhish
From my bankroll to yours, all across the Internet.
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Postby T-Rod » Wed Aug 24, 2005 10:21 am

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Postby Acidjoe » Wed Aug 24, 2005 1:45 pm

Phish did it credit your bonus account immediately? I 2 tabled for 1 hour after depositing and played 165 raked hands. Those hands have yet to appear in my account. After an e mail my bonus money showed up in the bonus account but with nothing played. 2 e mails later no response and they credited everything from tuesday morning. But those original 165 hands have never been credited
I did say no to drugs..... They just didn't listen
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Postby BigPhish » Wed Aug 24, 2005 2:19 pm

I deposited and then went right into the Cashier. The bonus showed up immediately.

I checked my hands played about an hour into it, and those had updated at the rate I expected (somewhere between 100 and 120 after an hour, 4-tabling).

Never had to send email or anything.

It sounds like their database is missing some information about your bonus status. Good luck testing their customer service to get it resolved.
-BigPhish
From my bankroll to yours, all across the Internet.
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Postby Acidjoe » Wed Aug 24, 2005 5:47 pm

3 e mails later no response. I tried their 24 hour live chat.... and no one answers.

At least when this happened at party some dude answered the phone and in a 10 minute phone call we got this resolved.
I did say no to drugs..... They just didn't listen
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Postby tarheel1 » Thu Aug 25, 2005 9:26 am

If, after the first twenty minutes, you don't know who the sucker at the table is, it's you. ~Author Unknown
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Postby Acidjoe » Thu Aug 25, 2005 6:52 pm

Nothing no response from empire. So for future reference. Do NOT play a hand unless it shows up in the bonus account. I can't believe they have ignored 4 e mails.

Customer support there just sucks. My next e mail will be to them cc: their marketting people because this is just wrong.
I did say no to drugs..... They just didn't listen
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Postby Cardman » Thu Aug 25, 2005 8:45 pm

"Sometimes its all about making the wrong move at the right time"
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Postby Acidjoe » Thu Aug 25, 2005 8:49 pm

I did say no to drugs..... They just didn't listen
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