I have accounts at TGC and Lucky Nugget. I have been playing at Lucky Nugget in recent weeks. I sent an email asking about software changes and was told that Lucky Nugget was merging with TGC. They asked if I wished to have my account balance transferred. Email signed by Annili.

I made a withdrawal of my balance because I like to do my own bookkeeping. This withdrawal was requested on September 21st.

I sent two emails-- where is my money? I got no replies.

I telephoned them on 9/27 and spoke to Lester who told me that there was a mechanical error in processing, the numbers on my Neteller account were wrong. I know that they have the correct account number because they are ordinarily able to process withdrawals and deposit without requesting it.

However, I gave Lester my account number and email address which he repeated at least 4 times and told me that he had entered my number and I could expect the funds in Neteller in 48 hours.

I had not received it this morning which was 72 hours later and I telephoned again. I spoke to Annili who again confirmed my Neteller account number and told me that processing would take another 48 to 72 hours.

THIS IS RIDICULOUS!!!

This is not my last $200, but I would expect that Belle Rock Gaming which is the power behind these poker sites would be less intrangisent and get my money to Neteller in a timely mannner.

Of course I will continue to broadcast this tale of woe on message boards until I receive my money.

cat923

I guess that public censure works. I got my money.

cat923

Hi Cat923,

As per our correspondence, you should have received your money by now. We understand that this must have been a frustrating experience for you and we will be following up with the support staff accordingly.

If in future you require any assistance and you are not having any joy with the support desk, please PM us and we will attend to your queries as soon as humanly possible.

We hope that this has not tarnished your experience too much and that we will see you playing at our room in the future. Sorry for any hassle caused.

Kind Regards,
GCP